4 Reasons to Trust Us with Your Data
Data has become a form of currency in the world of Web 2.0 and data science. There is no shortage of the things you can do with the right data. Which is why we completely understand why companies are skittish to share their data with others. However, there are four reasons why you should trust us with your data: our values, the people who stand behind us, our compliance with relevant data regulations and the free analysis that we offer.
AcroCharge’s founders Roenen Ben-Ami and Ofir Tahor created the company because they believed the world of credit card payment disputes was unfair, opaque and outdated. Instead, they developed a chargeback mitigation solution that was fair to merchants as well as cardholders, provides clarity regarding the chargeback process and that incorporates the latest, state-of-the art technology.
We fight the chargebacks you deserve to win, while seeking to avoid needlessly antagonizing your customers over cases where they legitimately deserve their money back. AcroCharge intentionally avoids the spray and pray approach of some of our competitors that will only reduce your credibility with issuers and acquirers and could endanger your relationship with good customers.
At AcroCharge, we will regularly take the time to explain to you our performance in fighting your chargebacks. You will receive tips that could help increase chargeback win rates and even prevent chargebacks from happening in the first place. We also provide an intuitive dashboard that you can use to track the status of individual chargeback cases and your entire chargeback portfolio in real-time. This way you can always stay abreast of what is going on with your payments disputes even while taking a hands-off approach to fighting them.
You will be in the good hands of a team of professionals that have tens of thousands of hours of chargeback mitigation experience. AcroCharge won’t just leave you at the mercy of a fully automated system. There will always be an experienced human in the loop who can make, review and explain the decisions taken in handling each chargeback.
Over time, the machine learning element to our solution will increase the efficiency with which we fight your chargebacks. From identifying payment disputes to fight to building the evidence packets that will present your case, we will use advanced algorithms to provide optimal results.
Backed by top investors
We are a young company but not one coming out of nowhere. We have earned the trust and support of prominent investors. Our early backers include David Marcus, the former president of PayPal, F2, a venture capital fund that invested in Monday.com, Bizzabo and eToro, and Zeev Ventures, which has invested in companies like Tipalti, Houzz and Chegg.
Our investors have worked at or previously funded and guided multi-billion dollar companies. They didn’t choose to become part of the AcroCharge journey lightly, but only after getting to know the business and our co-founders well. By all means do your own due diligence, but rest assured that we passed the due diligence of other prominent people before coming to you.
We’re GDPR and SOC2 compliant
It’s not just who we are as people but also the processes we’ve undergone as a company to make sure you and your customer data are safe with us. We take our obligations as a data processor under the EU’s General Data Protection Regulation (GDPR) seriously. The same goes for the California Consumer Privacy Act (CCPA). That means we respect the privacy of you and your clients’ information and will never pass your data to another party without your explicit permission. The data we ask you for when you sign up is used solely to better fight chargebacks on your behalf.
AcroCharge is also SOC2 compliant. That means we take serious effort into maintaining the security of our systems and your data. Our systems are hardened against attack by hackers and our employees are trained in how to react to situations that could lead to hacker exploits. We follow best practices for data security to ensure your data is as safe as reasonably possible with us.
Getting value for your data
Last but not least, you are getting something for that data: a free analysis of your chargebacks problem and what you can do about it. Oftentimes, we find potential clients are miscalculating their success rate fighting chargebacks. To get a clear picture of your chargebacks we need access to your payment service provider via token and a year’s worth of anonymized (i.e. with no personally identifiable information) chargeback data.
Once we sign a non-disclosure agreement, our research team will begin working with you and your data to determine what is causing your chargebacks and how well we can fight them. Whether you choose to proceed with us as your solution, the analysis should provide you with some insight into the scale of the problem you have and how best to tackle it.
Interested in finding out more? Contact us to get started with your free analysis today.