VP Operations

About The Position

AcroCharge is the world leader in fighting illegitimate chargebacks on behalf of merchants. Our chargeback mitigation solution uses smart technology to create a hands-off experience for merchants, while providing the highest overall success rates in the industry.

As the VP Operations, you will have a significant part in the company’s success and our constant evolution. You will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient, secure and liable operations as well as cost-effective systems to meet current and future needs of the organization

What you’ll be doing:

  • Serve as the company’s leading Operations team member - a chance to build a crucial part of a new and exciting company
  • Own and manage customer facing operations, including customer onboarding & support 
  • In charge of implementing large, cross functional changes to increase productivity, efficiency and collaboration
  • Design and lead extension of AcroCharge’s operations to new geographies
  • Build, together with the company’s management team, the performance metrics and measurements required to succeed in the above
  • Responsible for the company’s security and privacy standards, including SOC2, GDPR and CCPA 
  • Design the policies required to support the above, and lead internal projects to guarantee compliance 


What you will bring:

  • Proven Experience leading Fintech oriented operations - MUST
  • 5+ years as a group manager (managing team managers) and 10+ years as an operations lead - MUST
  • Experience working in Start-Ups - A big Advantage
  • Experience in building and setting up company sites and operations abroad ( US/ Europe )
  • Bachelor's degree in a relevant field (Industrial Engineering, Business) - An advantage
  • Analytics-oriented: excellent data collection and research skills
  • Excellent written and verbal English skills
  • Professional background in finance or legal - an advantage

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