Chargeback SME

About The Position

AcroCharge is the world leader in fighting illegitimate chargebacks on behalf of merchants.

Our automated tailor-made chargeback mitigation solution uses smart technology to create a hands-off experience for merchants, while providing the highest overall success rates in the industry.

As a Chargeback Subject Matter Expert you'll be the knowledgebase on Issuing Chargeback analysis and processes as well as industry trends and processes.

What you will be doing:

 

  •  You will be the Chargeback SME who will support the research analysts
  •  You will research the card payments industry and make sure the research department is always up to date
  •  You will conduct competitor analysis
  •  You will create and update the internal knowledgebase
  •  You will maintain and keep the research department up to date on card scheme processes

 

Requirements

  •  At least 5 years’ experience in the card payments industry
  •  At least 3 years’ experience as a Chargeback analyst at an Issuing bank- a must
  • Can present and communicate complicated processes and requirements in a clear manner
  • Ability to work both independently and part of a team in a dynamic and fast paced environment
  • Excellent English spoken and writing skil

This is a flexible position that can be done remotely, on a full time / part time/ hourly or consultancy based

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Find out why AcroCharge is the right solution for your business.

    Chargebacks per month

    • Under $5,000
    • Under $50,000
    • Under $100,000
    • Over $100,000
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