Chargeback SME

About The Position

AcroCharge is the world leader in fighting illegitimate chargebacks on behalf of merchants.

Our automated tailor-made chargeback mitigation solution uses smart technology to create a hands-off experience for merchants, while providing the highest overall success rates in the industry.

As a Chargeback Subject Matter Expert you'll be the knowledgebase on Issuing Chargeback analysis and processes as well as industry trends and processes.

What you will be doing:


  •  You will be the Chargeback SME who will support the research analysts
  •  You will research the card payments industry and make sure the research department is always up to date
  •  You will conduct competitor analysis
  •  You will create and update the internal knowledgebase
  •  You will maintain and keep the research department up to date on card scheme processes



  •  At least 5 years’ experience in the card payments industry
  •  At least 3 years’ experience as a Chargeback analyst at an Issuing bank- a must
  • Can present and communicate complicated processes and requirements in a clear manner
  • Ability to work both independently and part of a team in a dynamic and fast paced environment
  • Excellent English spoken and writing skil

This is a flexible position that can be done remotely, on a full time / part time/ hourly or consultancy based

Apply for this position

Choose your cookie settings

You can control how AcroCharge uses cookies on each device and browser that you use to browse our website. These cookie settings only apply to the device and browser you’re currently using.


Cookies used to make our site work for you,

securly and safely


Cookies used to understand how you interact with

our site, and how to improve it for future visits


Cookies used to improve your experience with our site, such as language and country selection


Cookies used to offer AcroCharge’s services

across other websites and platforms

Confirm Cookies

Start now. Win back lost revenue

Find out why AcroCharge is the right solution for your business.

    Chargebacks per month

    • Under $5,000
    • Under $50,000
    • Under $100,000
    • Over $100,000