Senior Chargeback Analyst
About The Position
AcroCharge is the world leader in fighting illegitimate chargebacks on behalf of merchants. Our chargeback mitigation solution uses smart technology to create a hands-off experience for merchants, while providing the highest overall success rates in the industry.
As a Senior Chargeback Analyst, you will use your expertise in the world of chargebacks to research, analyze, and improve our tailored chargeback solutions.
What you’ll be doing:
-You will research live customers’ chargeback solutions, and look at ways to improve the quality and efficiency of the solution.
-You will adapt findings to improve chargeback solutions across different merchants and different industries
- You will connect the learnings from different industries and create the feedback loop for current and future customers.
-You will research and stay up to date with card schemes’ (Visa/Mastercard/etc.…), PSPs’, and Acquiring banks’ chargeback rules, and implement the changes needed in our solution.
-You will conduct a full analysis on specific industries that we have worked in, and provide high level findings about the industry’s chargebacks.
At least 3 years of experience in the chargebacks/payments field.
Excellent level of English- reading and writing
Excellent data collection and research skills
Microsoft Excel- high level
Well organized & detail oriented
Ability to think outside of the box
Stacks of motivation, independence and a thirst for learning